TERMS OF SERVICEPublic Offer Agreement for LILISHER1. GENERAL PROVISIONS1.1. This Public Offer is an official proposal by the Seller to any legally capable individual to conclude a purchase agreement for goods via remote means through the online store at
lilisher.com, under the terms provided in this Offer.
1.2.
Goods or Services – Items selected by the Buyer on the website and added to the cart, or already purchased via remote means.
1.3.
Online Store – The Seller’s website at
lilisher.com, created for concluding purchase agreements based on the Buyer’s review of the product descriptions provided online.
1.4.
Buyer – Any legally capable individual who voluntarily and fully accepts all terms of this Agreement.
1.5.
Seller – Sole Proprietor / Legal Entity responsible for offering and delivering Goods presented on lilisher.com. The Seller's full legal information is indicated in the purchase documents and product pages.
1.6. LILISHER operates according to Ukrainian legislation, including the Law “On Protection of Consumer Rights.”
1.7. By placing an order, the Buyer confirms that they have read, understood, and agreed to these Terms.
2. TERMS AND DEFINITIONS2.1. In this Offer:
- Goods – clothing, accessories, and related items;
- Seller – the entity selling Goods through the website;
- Buyer – an individual making a purchase by accepting the terms;
- Order – a Buyer-selected assortment of Goods confirmed and paid for.
3. SUBJECT OF THE CONTRACT3.1. The Seller agrees to transfer the Goods to the Buyer, and the Buyer agrees to accept and pay for the Goods under this Agreement.
This Agreement regulates:
- The process of selecting, ordering, and paying for Goods;
- Delivery conditions;
- Rights and obligations of both parties.
4. ORDERING PROCEDURE4.1. Orders may include any product available on the website.
4.2. Items in an order can be selected in any available quantity.
4.3. If an item is unavailable, a LILISHER representative will contact the Buyer (by phone or email).
4.4. The Buyer may choose to replace an unavailable item with a similar product.
4.5. Orders are submitted via the “Cart” on the website.
4.6. An order is considered valid if the Buyer provides accurate personal details, delivery address, contact number, email, preferred payment method, and delivery type.
5. ORDER CONFIRMATION5.1. The online store confirms availability of Goods and contacts the Buyer to verify order details.
5.2. After order confirmation, changes or cancellations are possible only before payment. Once payment is made, changes or cancellations are not permitted.
6. ORDER PROCESSING6.1. Orders confirmed before 14:00 (Kyiv time) are typically dispatched the same business day. Orders placed on weekends or holidays are processed on the next business day. Dispatch location: Ukraine.
6.2. If Goods are unavailable, the Seller will inform the Buyer and offer alternatives.
6.3. After processing, the Buyer receives information about the order status and payment instructions via email.
7. PAYMENT METHODS7.1. Available payment options:
- Online card payments;
- WayForPay or other supported payment gateway;
7.2. All payment commissions, including cash-on-delivery and online payment processing fees, are paid by the Buyer unless stated otherwise.
8. DELIVERY TERMS8.1. Delivery within Ukraine is carried out by Nova Poshta. International deliveries are handled via Ukrposhta or other courier services. Delivery is not available to Russia or Belarus.
8.2. Delivery obligations are fulfilled when the Goods are handed over to the carrier. Responsibility and risks transfer to the Buyer upon dispatch.
8.3. Free delivery within Ukraine may be offered under standard retail purchases. Discounted items may not qualify for free shipping.
8.4. Additional delivery charges may apply to accessories, promotional, or charity items.
8.5. Items within one order may be shipped separately at the Seller’s discretion.
8.6. Order dispatch takes 1–3 business days after confirmation, subject to availability.
9. RETURN POLICY9.1. Returns are accepted at the original purchase location.
9.2. Items of proper quality can be returned or exchanged within 14 days, provided they are unworn, undamaged, with intact tags and original packaging.
9.3. Items without original packaging, tags, or those that show signs of use, wear, damage, or alteration cannot be returned.
9.4. Return requires a completed return form and shipment to the designated address.
10. RIGHTS AND OBLIGATIONSThe Seller must fulfill orders in accordance with the Agreement.
- The Buyer must provide accurate contact and delivery information and make timely payment for the order.
- The Buyer is responsible for verifying product selection and quantity before payment.
11. CONFIDENTIALITY AND DATA PROTECTIONPersonal data is processed according to the Privacy Policy of LILISHER, available on the website.
12. CONTRACT DURATION12.1. The electronic contract is considered concluded upon the Buyer’s acceptance under the Law of Ukraine "On Electronic Commerce."
12.2. Contract termination is possible only by mutual agreement before payment.
12.3. LILISHER reserves the right to revise these Terms at any time by updating information on lilisher.com.
Thank you for choosing LILISHER.